Cancellation Policy
Talmoo is a reliable B2B exporter with the primary objective of ensuring 100% customer satisfaction. We put forth our best efforts to fulfill all customer orders and strictly adhere to delivery schedules. When a customer places an order for a specific product, we provide the requested material and utilize customer information for efficient product delivery.
Cancellation Policy applies in the following situations:
- Limited Quantity Availability: If the ordered product quantity is insufficient or the specific item is out of stock, the cancellation policy will be applicable.
- Disputes and Complaints: Customers encountering any disputes with the product should promptly contact our customer care team for amicable solutions.
- Product Unavailability: If a desired product is unavailable, the order cancellation policy comes into effect.
- Unpaid Orders: We do not endorse unpaid orders.
- Customer-Initiated Cancellations: Customers can cancel orders at their discretion, provided there is a valid reason.
- Non-Receipt of Payment: Non-receipt of payment is considered equivalent to order cancellation.
- Refunds: For customers who paid via credit card or check/money order, we refund the available amount if not already deposited.
- Complete Satisfaction: In cases of customer dissatisfaction, our customer care team addresses issues. If resolution isn’t possible, we offer complete replacements or refunds.
Feel free to reach out if you have any further inquiries!